Terms & Conditions

Last updated: 7 September 2026

1. About us

These Terms and Conditions ("Terms") govern your use of the website nobleandrare.com (the "Website") and the matchmaking and consultation services ("Services") provided by Noble & Rare ("we", "us", "our"), based in Double Bay, Sydney, Australia.

You can contact us at enquiries@nobleandrare.com.

By using our Website, booking a consultation, or engaging our Services, you agree to these Terms. If you do not agree, please do not use the Website or our Services.

2. Eligibility

To use our Services you must:

be at least 18 years of age;
be legally free to enter into a relationship (for example, not married or in a relationship where forming new romantic connections would breach obligations to another person, unless disclosed and agreed);
have the legal capacity to enter into a binding contract; and
provide accurate, current, and complete information about yourself.

We reserve the right to decline or discontinue Services to any person at our sole discretion.

3. Our Services

We provide personalised, human-led matchmaking, which may include discovery consultations, candidate vetting, introductions, and ongoing support as described on our Website. The specific scope, deliverables, duration, and number of introductions for any engagement will be set out in your separate service agreement or booking confirmation.

No guarantee of outcome. Matchmaking is inherently personal and subjective. We do not and cannot guarantee that you will meet a partner, form a relationship, achieve any particular number of matches, or that any introduction will result in a compatible connection. Our obligation is to provide the Services with due care and skill; it is not a promise of any specific romantic or relationship outcome.

4. Vetting and background checks

Where we describe candidates as "interviewed" or "background-checked", this refers to the reasonable steps we take as part of our process. Any such checks are limited in scope and rely in part on information provided by third parties and by the individuals themselves.

We do not warrant that any information provided by or about a match is accurate, complete, or up to date, and we are not able to guarantee the character, conduct, intentions, safety, marital status, or suitability of any person you are introduced to. You are responsible for exercising your own judgment and ordinary personal safety precautions when meeting any match.

5. Fees and payment

Fees for consultations and Services are as quoted to you or as displayed on the Website at the time of booking. Any promotional pricing (such as the September 2026 discount) applies only for the stated period and conditions.

Payment terms, instalments, and due dates will be set out in your booking confirmation or service agreement. Accepted payment methods are via Stripe or out compsny bank account. Unless stated otherwise, fees are inclusive of GST where applicable.

6. Cancellations and refunds

You can reschedule once with 12 hours notice. We do not offer refunds.

Premium consultations are $5000 per 2 hour period.
Bespoke private memberships and dates (3 month package) is $50,000.

Where our Services are not delivered with due care and skill or as agreed, you may be entitled to a remedy under that law.

7. Your responsibilities

You agree to:

provide honest and accurate information about yourself, your circumstances, and what you are seeking;
treat matches, other clients, and our staff with respect;
keep confidential any personal information disclosed to you about a match, and not use it for any purpose other than getting to know that person;
not use our Services or introductions for any unlawful, harassing, commercial, or fraudulent purpose; and
promptly tell us of any concerns about a match's conduct or safety.

8. Confidentiality and privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy [link]. By engaging our Services you consent to us collecting, using, and sharing your information as reasonably necessary to provide the Services, including sharing relevant details with potential matches.

You must keep confidential all information you receive about any match or other client and must not disclose, publish, or record it without consent.

9. Australian Consumer Law

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law, including a guarantee that Services will be provided with due care and skill. Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under that law.

To the maximum extent permitted by law, and subject to those non-excludable rights, our liability for any failure to comply with a consumer guarantee is limited, at our option, to resupplying the Services or paying the cost of having them resupplied.

10. Limitation of liability

To the maximum extent permitted by law:

we are not liable for the conduct, actions, or omissions of any match, client, or third party, including any harm, loss, or damage arising from any introduction, communication, or relationship;
we are not liable for any indirect, special, or consequential loss, or for emotional distress arising from the outcome of any match or relationship; and
our total aggregate liability arising out of or in connection with the Services is limited to the total fees you paid to us for the relevant engagement.
We can not guarantee you a match - we can provide you with elite options and coaching, but nothing more.

11. Website use and intellectual property

All content on the Website (text, images, branding, and design) is owned by or licensed to us and is protected by law. You may not copy, reproduce, or use it without our written permission. The Website is provided "as is"; we do not guarantee it will be error-free or uninterrupted.

12. Third-party links

The Website may contain links to third-party sites (such as social media). We are not responsible for the content or practices of those sites.

13. Changes to these Terms

We may update these Terms from time to time. The current version will be posted on the Website with the "Last updated" date. Continued use of the Website or Services after changes take effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.

15. Contact

Questions about these Terms can be sent to enquiries@nobleandrare.com.